Customer Support Policy – BugetCartStore Marketplace
At BugetCartStore, we are committed to ensuring that both buyers and sellers receive the support they need for a smooth and satisfying marketplace experience.
1. Support Channels
- Email Support: Customers can reach us at support@bugetcartstore.online
- Contact Page: Inquiries can also be submitted via our website’s Contact Us form.
2. Support Availability
- Support is available Monday to Friday, 9:00 AM – 6:00 PM WAT
- Response time is typically within 24 hours (excluding weekends and public holidays)
3. Scope of Support
We provide assistance for:
- Account-related issues (registration, login, password reset)
- Order inquiries and tracking
- Technical issues related to the website
- Dispute resolution guidance
- General information about using the marketplace
Note: For product-specific issues (returns, item details, warranties), please contact the individual seller directly using the communication options on the product page or order history.
4. Seller Support
Sellers are offered:
- Onboarding and setup assistance
- Help with managing listings, inventory, and orders
- Guidance on promotions and policies
- For dedicated seller assistance, email: seller@bugetcartstore.online
5. Feedback & Complaints
- We welcome your feedback to improve our services.
- Complaints can be escalated to our support team via email or the complaint submission form on our website.